E-commerce & Website Management Services

	Website Management Services
	E-commerce Management Services
	Development Management Services
	Do you already have a e-commerce solution or website?

Building a website or an e-commerce solution should not be viewed as the end of the process. If it is un-maintained it will lose its value to your business over time. KlyNET offers a comprehensive set of management and support services. Through our working relationship with you we strive to keep your website/e-commerce solution up-to-date and consistent with your business, both through your ongoing requirements and our insight into the technology world.

Website Management Services

We see designing and building your website/e-commerce solution as the starting point of your online presence. KlyNET offers a variety of professional services to ensure that you achieve maximum benefit from your investment.

	Website hosting Your website/e-commerce solution needs to be made available on the Internet. This is called Hosting. Our hosting service offers 24/7 365 technical support, 24 hour automated monitoring and 99.5% uptime guarantee, ensuring it remains alive and available.
	Website maintenance Ensures that your website/e-commerce solution works correctly with updates to all the major web browsers, and other related software.
	Search Engine submission We will submit your website/e-commerce solution to the major Search Engines, with re-submissions on a regular basis to keep your website exposed.
	Updates We include 4 free static content updates for the first year, as part of your quoted price. Additional minor fixes, such as telephone numbers changes or spelling corrections will also be made for free. We will also update your website/e-commerce solution with new content, features and services, as you require.
	Website activity reports These will give you an understanding of how popular your website is, and how visitors find it.
	Project Management We Project Manage the full project from initial consultation through to implementation.
	Telephone support This is via an 0845 local rate number, or via mobile.
	Keep you informed We will keep you informed of technical developments, and suggest website and e-commerce enhancements to benefit your business.
	The above are all provided as part of our e-commerce and website packages.

E-commerce Management Services

As an e-commerce solution can be viered as a complex website, all of our Website Management Services apply equally to our e-commerce products.

A number of additional services are also offered.

	Regular backups of the e-commerce solution This is essential in case of any failures, to protect your e-business. It may be that the e-store hosting services fails, communications links fails, reliability of the service degrades, etc. These backups are primarily concerned with database content and dynamic server files.
	Data Loading The initial data load of information (e.g. e-store products) into your e-commerce databases is included within the development project. Subsequent loads can be included as part of your annual management service contract, or managed separately.
	E-commerce solution management Management of settings and information (such as customer accounts, spent limits, discount settings, shipping charges, etc, within an e-store). See KlyNET's e-store features and facilities.

With your e-commerce solution many of the standard Website Management Services become more significant, and in particular, the Website Promotion & Internet Marketing Services become increasingly significant.

After the first year these services are offered as an on-going yearly contract, giving the same essential benefits outlined above.

Development Management Services

We also offer more comprehensive Management Services, which you may regard as essential with the continual changes in the technology world and from increased conventional and Internet competition.

	Structural changes. If your requirements change as to how your website is structured then we will rebuild it for you, as required.
	New features and services. We can add new features such as document downloads, data collection services, forms, animated or bespoke graphics, enhanced interactive feedback for the visitor, enhanced navigation facilities to help the visitor find what they are looking for more quickly, e-commerce services, search facilities, etc. See E-commerce & Website Products.
	Website activity reports. These reports give you an idea of the number of visitors your website has received each month. They will also give you an understanding of how these visitors found your website and what search strings they used in which Search Engine.

For functional additions or structural changes please request a free estimate.

Do you already have a e-commerce solution or website?

If you do, but are unhappy with it or with the support it is given, then we can assume the E-commerce & Website Management Services for this.

Please contact us to request a free estimate for your proposal, and to see the solutions we can offer.